Satisfaction Policy

You’re going to love our products, or your money back. Plain and simple. No Questions Asked. No Excuses.

When you order any single unit of our products, you are automatically covered by our Lifetime 100% satisfaction guarantee. Simply contact our Customer Service Team to request your money back and we will credit your original payment method within 4 business days. It’s that simple.

Multi-product orders:

If you’ve purchased multiple products during your order and would like to receive a refund, we must first receive any unopened product before we can apply your credit. To do this, please contact our Customer Service Team and we will provide further instructions to return your purchase.


If you’ve joined the Eternol Skincare Club or have chosen to automatically renew your purchases monthly, you can cancel your subscription by simply contacting our Customer Service Team prior to your next rebilling date.

Our Pricing Policy:

If you find a similar product for a lesser price within 30 days of your purchase, we will match the price and offer you a 10% discount on a future purchase of any Eternolproducts. Simply contact our Customer Service Team with proof of the product price and description and we will credit your original payment method for the difference within 4 business days.

Our Exceptional Service Promise:

Our promise to you: deliver high quality skincare products and support them with a best in class customer experience, from shopping to delivery. Our Skincare specialists are available 24/7 to help you find the best product for you. If for any reason, you are not entirely enjoying your experience with us, simply contact us and we will attempt to make things better by any means necessary.